Contact Us
We respond to emails. Quickly. It's suspicious.
Get In Touch
We have a support team. They're helpful. Suspiciously helpful.
Contact Methods
General Inquiries 📧 [email protected] Response time: Usually within hours. Sometimes minutes. We don't know why we're so fast.
Sales 📧 [email protected] No pressure. No aggressive follow-ups. Just answers to your questions. We won't add you to a drip campaign.
Support 📧 [email protected] 24/7 support. Real humans. Who actually help. And speak your language. Literally—we have multilingual support.
Security 📧 [email protected] For security concerns and bug bounty submissions. We take these very seriously. We pay bounties promptly.
Press & Media 📧 [email protected] For interview requests, press releases, and questions about why we're named SUS.
Our Promise
- We will read your email
- We will respond to your email
- We will answer your actual question
- We won't sign you up for a newsletter without asking
- We won't pass you to 47 different departments
This should not be revolutionary. And yet.
Response Times
| Type | Expected Response |
|---|---|
| Support (Critical) | 15 minutes |
| Support (Normal) | 4 hours |
| Sales | 24 hours |
| General | 48 hours |
| Suspicious inquiries | 47 seconds |
Office Hours
Support: 24/7/365 (including holidays, because servers don't know what Christmas is)
Sales: Monday-Friday, 9am-6pm in whatever timezone you're in
Executive complaints: Whenever Sterling checks his email
Prefer to call? We're working on a phone line. The hold music will be tasteful jazz, not corporate synth. Estimated launch: Soon™.